Tack Points Terms & Conditions

ipc shopping centre

IPC Shopping Centre Tack Club Loyalty Programme Membership Terms And Conditions

Definitions

In these Terms and Conditions, unless the context otherwise requires, the following words and expressions shall have the following meanings:

  1. “Account” means Member’s account containing details including Membership ID, Member’s Personal Information, record of accumulated Points and Points balance;
  2. “Member” or “Members” means individual(s) who has/have personally signed up, applied for and has/have been accepted by IPC Shopping Centre as participating member(s) of the IPC Tack Club Programme with a valid account in accordance to the Terms and Conditions set forth herein;
  3. “Membership Identification” means identification of membership (including Password, Member’s ID and PIN) under the Programme in accordance to these Terms and Conditions;
  4. “Merchant” or “Merchants” means the participating merchant(s) of the Programme;
  5. “Mobile Application” means the mobile application(s) owned and operated by IPC Shopping Centre in relation to Programme;
  6. “Tack Point” or “Tack Points” means the Points awarded to Members for making an approved transaction;
  7. “Programme” or “IPC Tack Club” means IPC Shopping Centre Tack Club Loyalty Programme operated by IPC Shopping Centre;
  8. “Rewards” means the products, services, rewards, gifts or other benefits made available by IPC Shopping Centre or Merchants under the Programme which may be redeemed by Members;
  9. “Website” means the website owned and operated by IPC Shopping Centre in relation to the Programme and located at https://www.ipc.com.my/ or any other addresses which IPC Shopping Centre deems fit from time to time.
  1. Memberships
    1. Membership is open to residents of Malaysia and expatriates residing in Malaysia only.
    2. Membership is open to individuals who are 13 years of age and above.
    3. An eligible individual may sign up and register for the Programme with IPC Shopping Centre through the IPC App Mobile Application or by any other methods that IPC Shopping Centre may decide to implement and establish from time to time and may then earn Points through various means upon and subject to these Terms and Conditions;
    4. By signing and submitting the application of membership, the applicants accept and agree to these Terms and Conditions.
    5. Membership and Members’ entitlement to membership benefits and privileges of the Programme, including the redemption of Points and Rewards, shall be in accordance with these Terms and Conditions.
    6. Approval and grant of membership shall be at the sole and absolute discretion of IPC Shopping Centre.
    7. Each eligible individual shall only apply for and hold one (1) valid account only as a Member at any one time. Each member will be issued a form of Membership Identification which IPC Shopping Centre deems fit.
    8. IPC Shopping Centre reserves the right to reject additional or multiple applications if IPC Shopping Centre determines in its sole and absolute discretion that the applications are made by the same person.
    9. In valuing the customers, the membership is FREE from any registration, joining, or membership charges. Notwithstanding this, IPC Shopping Centre reserves the right to apply any charges and member fees at any time as it deems fit.
    10. By signing up to the IPC Shopping Centre Tack Club Loyalty Programme, member covenants that he/she has received consent from their guardian/parent where required
  2. IPC App
    1. The use of the IPC App by Members shall be in accordance with these Terms and Conditions and instruction of IPC Shopping Centre, as notified from time to time.
    2. IPC App, Tack Points, and all the benefits and privileges of membership are non- transferable and non-assignable to third parties and exclusively reserved for the Members.
    3. IPC App shall not be pledged by any Member as security for any purpose whatsoever.
    4. IPC App is and shall at all times remain the property of IPC Shopping Centre.
  3. Awarding and Redemption of Points and Rewards
    1. Awarding of Points through purchase:
      Members are able to redeem Tack Points by presenting the receipt from any outlets* in IPC Shopping Centre to the i-Counter at Level G from 10.00am – 9.30pm, on the same day of spending.
      *EXCEPT handwritten receipts or receipts for money changing, utility bills, banking transactions, beauty and wellness service redemption, Touch ‘n Go card reload, gift card or gift / cash / shopping voucher purchase, and receipts from promotion areas, push carts, IPC merchandise purchase, Träffas Work Pods or EV charging stations (unless stated otherwise).
      Points awarded are as per the categories below:
      Category Tack Points
      Home & Living RM 30 = 1 Tack Point
      Grocery & Services RM 10 = 1 Tack Point
      Fashion & Beauty RM 10 = 1 Tack Point
      Lifestyle RM 10 = 1 Tack Point
      Food & Beverage RM 1 = 1 Tack Point
      Children & Education RM 10 = 1 Tack Point
      Traffas Workpods 1 hr = 100 Tack Points
      EV Charging 30 min = 50 Tack Points

      Table 3.1

    2. Awarding of Points through recycling at Recycle & Buy Back Centre (RBBC):
      Member will be awarded points once they reach the minimum amount of recyclables as per Table 3.2, unless otherwise stated. For full terms and conditions on recycling and RBBC, visit https://www.ipc.com.my/services/recycling-buy-back-center/termsconditions
      Recyclable Tack Points
      Cardboard 1 kg = 10 Tack Points
      Paper 1 kg = 20 Tack Points
      Plastic 1 kg = 10 Tack Points
      Metal 1 kg = 20 Tack Points
      Aluminium 500g = 50 Tack Points
      Drink Carton 500g = 5 Tack Points
      Polystyrene 500g = 5 Tack Points
      Textile 1kg = 5 Tack Points

      Table 3.2

    3. Redemption of Points:
      Members can use the redeemable Tack Points to redeem any of the following as long as there is sufficient Tack Points balance in their IPC App:
      1. RM10 e-voucher: 1,200 Tack Points
      2. Free first 3 Hours Parking (applicable on weekends, weekdays and Public Holidays): 500 Tack Points
      3. IPC Shopping Centre limited edition merchandise:
        Visit Tack Rewards for full list of merchandise available for redemption. First come first serve basis. While stocks last.
    4. Unsuccessful Reward Redemption:
      Tack Points will be credited back into member's account for unsuccessful request.
    5. Validity of Tack Points:
      Tack Points are valid in accordance to the membership cycle and will expire once the membership is either a): terminated, b): cancelled, or c): Has reached the end of its membership cycle + 30 days grace period. For example: If the member joins in 1 April 2022, all points that are collected within the time frame of 1 April 2022 until 31 March 2023 will expire 1 May 2023 Members are encouraged to redeem their accumulated points before the expiry date.
    6. A Member’s Account must be in good standing upon the time of redemption or awarding.
    7. When a Member redeems his/her Points, the Points shall be utilised on first in first out basis.
    8. IPC Shopping Centre reserves the right to suspend a transaction and/or reallocate, recalculate, reverse or adjust the Points or take any necessary action, with or without any notice in the event that IPC Shopping Centre has a reasonable ground to suspect that the Points were awarded, earned or redeemed fraudulently or in error.
    9. Tack Points are not exchangeable for cash and cannot be converted to cash.
    10. A Member may check the history and record of Points’ accumulation, current Points balance, any other relevant information available under the Account at the Members’ own risk through IPC App, or any other methods as IPC Shopping Centre may decide to establish from time to time.
    11. A Member shall frequently review his/her Account to check and verify the correctness and accuracy of current Points balance.
    12. There shall be no awarding of retrospective Points for backdated receipts and recycling transactions. Points are only awarded for receipts/purchases made on the day of purchase or on the day of the recycling transaction.
    13. Any accepted redemption shall not be cancelled and the redeemed Rewards are not exchangeable for cash and non-returnable, unless otherwise stated. Any dispute concerning goods and services received as Reward shall be settled by IPC Shopping Centre as it deems fit.
    14. Upon confirmation of redemption, the available Points for redemption will be recalculated for the Member’s account.
    15. The Programme and all Rewards are subject to availability and further subject to all applicable rules and terms and conditions (including booking requirements, cancellation restrictions, return conditions, warranties and limitations of liability) imposed by IPC Shopping Centre.
    16. IPC Shopping Centre shall neither be liable nor held to be liable for any claims, loss, costs, expenses or damages or whatever nature resulting from the redemption of any of the Point or Rewards by the Members.
    17. IPC Shopping Centre shall make no representation or warranty (either express or implied) of any kind with regards to the condition, fitness for purposes, merchantable quality or otherwise of any products or goods or services or any Rewards supplied.
    18. Points can be redeemed once they are credited into the Membership account of the Member. Redeemable Points will be recorded in the Member’s account after three (3) calendar days from the time of the purchase.
    19. IPC Shopping Centre shall be disclaimed for any delay in the posting of the transactions, the accrual and/or accumulation of the Points.
    20. All awarding or redemptions of Points and its rewards are subject to IPC Shopping Centre’s and participating Merchant’s final acceptance.
    21. In the event of any refund or purchase/order cancellation in relation to any purchase of goods or services, IPC Shopping Centre may deduct the whole or part of the Points in the Account for such refund or cancellation at its deems fit.
  4. Cancellation, or Termination of Membership
    1. A member may cancel or terminate the Membership at any time by visiting the IPC Shopping Centre i-Counter at Level G, sending an e-mail to [email protected], or calling +603 7730 0333 to provide our Customer Service Officers with the relevant information needed.
    2. Members shall opt to clear the remaining points as all Points balance recorded in the Account and redeemable Rewards will be automatically forfeited upon cancellation or termination of the Membership.
  5. Dispute
    1. If there is any dispute on a Points transaction or Rewards Redemption, IPC Shopping Centre may at its sole and absolute discretion to settle the disputes as it deems fit. The decision by IPC Shopping Centre shall be final and conclusive. IPC Shopping Centre shall not be liable or responsible for any breach of any duty of care owed to such Member by any of IPC Shopping Centre’s employees, staff or authorized personnel or any indirect, consequential or economic losses, loss of profits, loss of opportunity or punitive damages of any kind.
  6. General
    1. These Terms and Conditions govern the membership (including awards, redemption and use of Points and Rewards by Members) and set out the agreement between IPC Shopping Centre and each Member with regards to the Programme.
    2. All Members agree that the Privacy Notice as stated on the Website shall form part of these Terms and Conditions. Acceptance of these Terms and Conditions by Members shall constitute the acceptance of the Privacy Notice. IPC Shopping Centre reserves the right to amend or supplement the Privacy Notice from time to time. Any amendments to the Privacy Notice will be posted on the Website.
    3. All Members and applicants are advised to read the Privacy Notice before accepting these Terms and Conditions.
    4. The accuracy of personal information shall be verified by Members and Members shall notify IPC Shopping Centre upon any changes on their personal information.
    5. Member information such as Name, IC/Passport, Phone Number and Email must be updated in your IPC Tack Club Account to be eligible to participate in IPC Shopping Centre Campaigns and for verification in cases of any dispute.
    6. IPC Shopping Centre reserves the right to request the Member to produce his/her Member dentification and personal identification (including MyKad or Passport) to facilitate the Points transaction and for verification purposes in accordance to the Privacy Notice.
    7. IPC Shopping Centre reserves the rights at its sole and absolute discretion to amend or delete any of these Terms and Conditions at any time as it deems fits without prior notification to Members. Any variations, addition or amendment to these Terms and Conditions will be posted via the Website not later than seven (7) days prior to the effective date of such amendments. Continuing use of IPC App and engage with the membership by Members shall constitute acceptance of any variation, addition, or amendments to these Terms and Conditions and Member shall be bound by the same.
    8. Members have the obligations to check the Website for updates of Terms and Conditions from time to time.
    9. IPC Shopping Centre reserves the right, at any time to vary, modify, replace, substitute or terminate Programme or any Rewards, benefits, features or privileges under the Programme or withdraw Points from use without prior notification to Members and without being liable in any way to Members.
    10. IPC Shopping Centre may at its sole and absolute discretion to terminate the memberships without prior notification and forfeit all the Points balance recorded in the Account and redeemable Rewards and reject any refund in the events of including but not limited to :-
      1. A member accrues, redeems, or uses IPC App, Membership (including any benefits and privileges) or the Points for any unlawful or fraudulent activity or in other manners which IPC Shopping Centre determines to be improper;
      2. A member breaches any of these terms and conditions;
      3. A member is deceased or is declared a bankrupt; or
    11. IPC Shopping Centre, its subsidiaries, related companies, Merchant and its service providers, or agents shall not be liable for any cost, expense, loss or damages, whether direct or indirect, special or consequential or loss of business, revenue or profits, injury or damage to property or any nature suffered by Members or any authorised person by Members arising from :-
      1. any omission, error or inaccuracy of record, awarding or redemption of points or Points balance including as a result of failure or breakdown of any Electronic Equipment used in connection with the Programme;
      2. any technical malfunction, operator fault, error, deficiency, defects of the IPC App or any part thereof;
      3. any act, error, delay or default in carrying the parking services and the Programme;
      4. withdrawal of any benefits or privileges conferred on Members under the Programme;
      5. any act, omission, error of its service provider, agents, employees, sub-contractor, or business partners.
      6. any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Parking Services and any claims arising out of any act or omission of Members;
      7. any suspension, deactivation, termination or cancellation of account or membership; and
      8. any circumstances beyond the reasonable control of IPC Shopping Centre
      IPC Shopping Centre may refuse a request for awarding or redemption of Points on any transaction in the events as set out in (i), (ii) or (vii) above.
    12. Members are responsible for the security of their Membership Identification. IPC Shopping Centre accepts no liability for the disclosure of the Membership Identification by the Member to a third party, whether intentionally or otherwise. IPC Shopping Centre reserves the right to protect an account from being access if IPC Shopping Centre has reasonable grounds to believe that the security of the particular account has been breached or at the risk of exposure.
    13. While IPC Shopping Centre uses reasonable efforts to include up-to-date information in the Website and in all its publications, IPC Shopping Centre makes no warranties or representations as to their accuracy, reliability, completeness or otherwise. The contents, materials, products or other services available in IPC Shopping Cetnre publications or accessible through the Website are on “as is” and “as available” basis. IPC Shopping Centre disclaims all warranties (express or implied) including but not limited to, merchantability, fitness for purpose and non-infringement, in relation to the contents, materials, products or other services published in any of its publications or available on the Website.
    14. IPC Shopping Centre does not warrant that the Website will be error-free, free of viruses, bugs, online interruption or other harmful threats. Members are responsible to implement security measures in their computers or mobile devices before accessing the Website. IPC Shopping Centre shall not be liable in any way for any direct, indirect, punitive, incidental, consequential or other damage howsoever arising out of any of the following;
      1. the use of, or access to, the Website;
      2. delay or inability to use or access the Website; and/or
      3. any content, information, material, products or services published in, posted on, advertised in or obtained through IPC Shopping Centre publications or the Website or otherwise.
    15. Notice of any matter in relation to the Programme shall be deemed informed/delivered to Members via any one of the methods as follows:
      1. by posting on the Website;
      2. by sending an email to Members who have provided email address to IPC Shopping Centre;
      3. by IPC Shopping Centre’s Official Social Media Channels (https://www.facebook.com/ipcshoppingcentre/ or https://www.instagram.com/ipcshoppingcentre/);
      4. by short messaging services (SMS); or
      5. by Mobile Applications.
    16. All notices, requests and/or other communications to be given by Members to IPC Shopping Centre under these Terms and Conditions must be communicated in writing and sent by hand, registered post, courier or other postal service or electronic mail (e-mail) to the following address:
      IPC Shopping Centre i-Counter (Level G)
      IPC Shopping Centre
      2, Jalan PJU 7/2, Mutiara Damansara,
      Petaling Jaya, Selangor, Malaysia
      Careline: +603 7730 0333
    17. IPC Shopping Centre may further establish rules, procedures and policies in relation to any matter regarding the Programme, all of which shall form part of the Terms and Conditions. These Terms and Conditions as set out herein shall prevail in the event of any conflict or inconsistency with any other documents, statements, rules, procedures, policies or communications issued by IPC Shopping Centre, including Frequently Asked Questions (FAQs) and advertising or promotional materials. These Terms and Conditions together with the aforesaid further rules, procedures and policies shall constitute the entire agreement and understanding between IPC Shopping Centre and the Members with respect to the Programme and shall not be subject to any other agreement, understanding, warranty or representation not expressly contained or referred to in these Terms and Conditions and the aforesaid further rules, procedures and policies.
    18. If any of the provision herein contained should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
    19. No delay or indulgence by IPC Shopping Centre in enforcing any term or condition of these Terms and Conditions nor the granting of time IPC Shopping Centre to Members shall prejudice the rights or powers of IPC Shopping Centre nor shall any waiver by IPC Shopping Centre of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.
    20. These Terms and Conditions are governed by the laws of Malaysia and Members shall submit to the exclusive jurisdiction of the courts of Malaysia.
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